Frequently Asked Questions

How do I purchase and download artwork?

Visit our Shop, select the artwork you wish to purchase and add it to your cart. Then, complete the secure checkout process. You will be sent to a confirmation page with a link to download the purchased artwork. The link will remain valid for 24 hours after the first download. You will also receive a confirmation email with a link to download the artwork to your phone or computer.

Do You Allow Refunds, Returns, or Exchanges?

Given the instant delivery of digital downloads, unfortunately we are not able to offer returns or refunds. As such, please read the information on this site carefully to understand what you are receiving and whether it is compatible with your device.

Do I need a subscription to the Samsung Art Store?

No! You can upload your own artwork to The Frame for free without a monthly Samsung Art Store subscription. Please see our Guides page for details.

Can I upload any digital artwork to my Frame TV?

Yes, you can upload most digital images to your Frame TV. Ensure the image format is compatible (like JPG or PNG) and consider the resolution for optimal display. For best results, the pixel size should be exactly 3840 × 2160 pixels (16:9 ratio).

Is it possible to upload artwork to The Frame TV using a USB drive?

Yes, copy the downloaded artwork to a USB drive from your computer, then connect the USB to your Frame TV and follow the on-screen instructions to upload the images to your TV.

How do I use the SmartThings app to upload artwork to my TV?

Open the SmartThings app, select your TV, and choose 'Art Mode'. Then, add your photos, select your artwork, and save it to The Frame. Ensure your TV and smartphone are connected to the same Wi-Fi network.

What image formats and sizes are best for uploading to The Frame TV?

The Frame TV generally supports standard formats like JPG and PNG. For best results, use high-resolution images that match the screen's resolution (3840 × 2160 pixels) and 16:9 aspect ratio.

Can I adjust how the artwork looks on my TV?

Yes, using The Frame TV or the SmartThings app, you can adjust settings like brightness and mat layout to customize how the artwork appears on your TV.

Is the Artwork Compatible with Other TVs?

Although we only officially support The Frame, the downloads are 3840 × 2160 pixels in the 16:9 ratio used by modern flat screen TVs. As such they should also work with other TVs or devices that have a photo album app, customizable screensaver, or ambient photo feature. Please note that the image quality may be lower on 1080p screens or very large 4K TV screens due to the lower pixel density.